Gyst improves the user experience in your Voicebots and IVR systems as your customers use them in real time. It does this by dynamically adjusting the audio playback speed, user response time allowed, and other factors to suit each customers skills and abilities.
It also analyzes historical and real time behavioral information to help you improve dialog flows, optimize voice, text, web and email channel usage, and to help guide your digital transformation strategies. Read on below, or watch the two minute explainer movie.
Gyst's Standard Mode uses machine learning and advanced algorithms to measure, analyze, and optimize the audio playback rate (words spoken per minute) for each user in real time. It does this every time the user responds to your Voice Bot or IVR. The playback rate adjustments are subtle and driven by the skill of the user at each step of the dialog flow.
uses machine learning to optimize each voice session
speeds up audio (wpm) for users when they respond well
slows down audio for users when they respond poorly
Gyst's Advanced Mode allows your Voice Bot and IVR to dynamically adjust the response time allowed for the user to provide input at each step of the dialog flow. This really helps reduce those annoying re-prompt messages that turn your customers off and discourage the use of self-service in the voice channel. It can also make recommendations on the best mode of input (speech or touch-tone), and the optimal inflection, message content and other parameters for each individual as they progress through the call flow.
Allows extra time for struggling callers to respond to your voice prompts if needed.
Provides additional audio instructions for callers struggling in the voice channel.
Proactively slows down audio playback at interaction points most callers find difficult.
Exposes caller pain and friction points in the dialog flow, and as your voice applications change in the future.
Tracks customer progress and gets them to an agent or another channel before they get frustrated.
Lets you offer speech only, touch-tone only, or both based on what works best for your customers in each session.
Gyst allows your voice applications to adjust dynamically to individual user skills, cognitive abilities, noisy or distracted calling environments, familiarity with the dialog flow, and other factors. It does not require any personal information to be shared in order to do this. Watch the short movie below to see what makes Gyst different from, and complimentary to, other forms of user personalization.
We have designed Gyst from the ground up to be secure, reliable, and highly scalable. We also designed it to be extremely fast and easy to use in new and existing voice applications - both premise and cloud based. To see some detailed examples of our Gyst integrations, visit our Gyst for Genesys or Gyst for Amazon pages.
We offer flexible subscription based pricing models, low-cost pilots for clients looking for a full service approach, and free trials for clients willing to do the work themselves.
And, if you are an existing Genesys or Amazon Web Services customer, we can even have our services billed via the same contracts and/or licensing agreements you already have with these providers.
Contact us here to learn more.