• Identify ALL areas where improvements are needed to increase self-service rates

  • Identify specific sources of caller complaints before you need to deal with them

  • Identify and duplicate which design practices work best for your particular callers

  • Identify where Speech works best for your  callers and voice applications

  • Identify where Touch-Tone works best for your callers and voice applications

  • Make proactive transfers to agents for callers having excessive difficulty in the IVR

our partners

In addition to the partnerships we have formed in the U.S. and Ireland, we have an extensive network of highly skilled Software Developers, Speech Technologists and Consultants we work with. Together, this allows Gyst Technologies to deliver significant cost savings, superior customer experiences, and advanced analytics for our clients.

With our Amazon Partnership, we are proud to offer Gyst via the AWS Marketplace. If your enterprise is already an AWS client, this can significantly ease the piloting and procurement of Gyst.

Gyst is available via Genesys for the PureCloud, PureEngage Cloud and PureConnect cloud platforms. We are also available for PureEngage and PureConnect for premise based voice systems.

Gyst is available via Microsoft Azure via our simple to use rest API. Much of our software development work leverages the power and ubiquity of Microsoft's diverse ecosystem.

Dovetail is an established, highly capable partner, designing and delivering custom solutions for diverse business challenges. We partnered with this fine Dublin  company to deliver Gyst to the EMEA markets.

VEI are recognised by both clients and industry as market experts across many sectors & enterprise organisations, as specialists for the technology, solutions and services they provide.

Stramax is a boutique company offering a full range of custom software development services for a wide variety of verticals and business domains.

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