Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service.
Millions of years of evolution and thousands of years of conversation with other humans have equipped us with complex, intuitive, and autonomous communication skills. These are skills that most of us take for granted, but as humans, we excel at them. They are instinctive and natural to us. Gyst gains efficiencies in your voice self-service applications by enabling it to adapt in real time based on these human abilities. Our technology has reduced enterprise costs and improved customer service on hundreds of millions of user interactions to date. A white paper detailing results at four customer sites is available upon request.
Gyst improves customer experiences, reduces operating costs, and provides high-resolution analytics for your existing voice self-service system.
improves self-service rates (AHR)
improves call handle times (AHT)
improves goal completion
Gyst also reduces caller input error rates (those annoying "please try again..." messages) by over 10 percent. Callers experience less friction since the technology automatically tunes the experience on the fly to the exhibited skills as demonstrated by each caller, every time. Novice callers get special attention and are encouraged to use (and repeatedly use) self-service. Expert callers are handled quickly and will also be encouraged to use the system the next time they call.
reduces caller input error rates
reduces caller friction & frustration
encourages repeat use of self-service
Gyst is implemented on a per voice application basis. Our low cost pilot generally takes about a week to implement.
We then offer a 2 – 4 week trial period during which we gather data and perform A/B testing. Clients get to see exactly what their cost savings will be before signing up for one of our annual subscriptions. The annual subscription cost is based on call volume, call duration, and the actual benefits delivered. You use the service only when needed and pay only for what you use.
We work very closely with each of our clients to ensure a smooth implementation and maximum gains from our technology.
A white paper is available detailing business benefits at specific customer sites - request a copy here.