Real-Time IVR & Voice Optimization for Contact Centers

Gyst is a web API that tunes every call in real time - across Amazon Connect and other leading contact center platforms. It optimizes both IVR and LLM/agentic-AI voice experiences without storing personal data or rewriting your stack.

See how it works

FOR CONTACT CENTERS

Make Your Existing IVR and Voicebots Work Better

Our technology sits one layer above your existing IVR stack - Amazon Connect, Genesys, Five9, Talkdesk, and other leading platforms—so you can make what you already own work harder. Gyst tunes pacing, timeouts, and prompts for each caller in real time, lifting self-service and reducing repeat errors. Customers have increased engagement in their existing IVR by over 30% while cutting input error rates by 20% or more—without rewriting their platforms.

Success Stories

Gyst also improves completion rates in IVR and voicebot flows and provides high-resolution analytics on caller behavior in the voice channel—an area often overlooked compared to web and mobile.

Teams use these insights to simplify prompts, adjust pacing, and route struggling callers to an agent before frustration sets in. Because IVR calls cost far less than agent-handled calls, every percentage point of additional self-service translates into meaningful savings and higher customer satisfaction.

3-MINUTE PRODUCT OVERVIEW

See how Gyst improves a voice self-service call

Gyst works alongside your existing IVR, IVA, or voicebot. During each call, it observes caller behavior at each conversation turn and returns tuning signals that can adjust pacing, timeouts, prompts, and opt-out handling.

This short explainer shows how Gyst helps callers move through self-service more smoothly while giving teams better visibility into where callers struggle.
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Gyst Analytics pinpoints friction across prompts, intents, and paths
Tunes the caller experience while the call is live
Both products help teams improve containment, reduce unnecessary transfers, and validate impact

ADVANCED VOICE ANALYTICS

See exactly where IVR and Voicebot journeys break down

Gyst Analytics shows where callers struggle at each step of the voice journey, so teams can fix the right prompts, intents, and paths first.

Turn-level reporting helps identify high-friction nodes, retries, timeouts, abandon points, transfers, and caller-response patterns before broader rollout.

Pinpoint friction across prompts, intents, and paths
See where callers succeed, struggle, retry, or abandon
Prioritize fixes using turn-level behavioral evidence

Learn More

SO, HOW MUCH IS INEFFECTIVE VOICE SELF-SERVICE COSTING YOU?

Stop Losing Customers to Poor Voice Experiences

Many contact centers struggle to create IVR and intelligent voice assistant experiences that callers actually want to use. When your voice self-service channels are slow, confusing, or hard to use, the consequences show up quickly in your metrics and your customer loyalty.
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Customers zero-out or abandon after just a few seconds
Voice self-service rates stay low while handle times grow
Customers hang up and call back - or worse, call your competition

Frustrated customers vent to your most expensive agents
Agents are tied up with mundane, repetitive calls
Callers remember poor experiences the next time they need help

Voice self-service should be fast and intuitive. Gyst adds real-time tuning and analytics to the IVR and voice technologies you already own, so you can lift containment, reduce handle time, and cut service costs without a major rebuild.

Real-Time IVR & Voice Optimization for Contact Centers

Experience across banking, healthcare, travel, public sector, and enterprise contact centers — with integrations for Amazon Connect, Genesys, Five9, Talkdesk, and other voice platforms.
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FOR CONTACT CENTERS

Make Your Existing IVR and Voicebots Work Better

83% of executives feel unimproved CX presents them with considerable revenue and market share risks (Forbes)
‍

3-MINUTE PRODUCT OVERVIEW

See how Gyst improves a voice self-service call

86% of consumers would leave a brand after as few as two poor experiences (Emplifi)
‍

ADVANCED VOICE ANALYTICS

See exactly where IVR and Voicebot journeys break down

US businesses lose $35.3B annually in customer churn caused by avoidable CX issues (CallMiner)
‍

SO, HOW MUCH IS INEFFECTIVE VOICE SELF-SERVICE COSTING YOU?

Stop Losing Customers to Poor Voice Experiences

Real-Time IVR & Voice Optimization for Contact Centers

Experience across banking, healthcare, travel, public sector, and enterprise contact centers — with integrations for Amazon Connect, Genesys, Five9, Talkdesk, and other voice platforms.‍

FOR CONTACT CENTERS

Make Your Existing IVR and Voicebots Work Better

83% of executives feel unimproved CX presents them with considerable revenue and market share risks (Forbes)‍

3-MINUTE PRODUCT OVERVIEW

See how Gyst improves a voice self-service call

86% of consumers would leave a brand after as few as two poor experiences (Emplifi)‍

ADVANCED VOICE ANALYTICS

See exactly where IVR and Voicebot journeys break down

US businesses lose $35.3B annually in customer churn caused by avoidable CX issues (CallMiner)‍

SO, HOW MUCH IS INEFFECTIVE VOICE SELF-SERVICE COSTING YOU?

Stop Losing Customers to Poor Voice Experiences

Experience across banking, healthcare, travel, public sector, and enterprise contact centers — with integrations for Amazon Connect, Genesys, Five9, Talkdesk, and other voice platforms.
‍

83% of executives feel unimproved CX presents them with considerable revenue and market share risks (Forbes)
‍

86% of consumers would leave a brand after as few as two poor experiences (Emplifi)
‍

US businesses lose $35.3B annually in customer churn caused by avoidable CX issues (CallMiner)
‍