Pricing for IVR & Voice Optimization in Your Contact Center

Choose the plan that fits your call volumes and CX goals. Transparent, annual pricing for one IVR or voicebot flow at a time.

Only pay for what you need

Starter Plan
‍
$36,000
‍For 1 month*

Pilot Gyst in a single IVR or voicebot flow. Quickly measure ROI and CX improvements on up to 50,000 calls per month.
Includes setup on a single voice application and A/B testing on up to 50,000 phone calls.

15‑min ROI sizing

Billed on your AWS invoice; eligible for EDP drawdown. Prefer Genesys? Assisted purchase via AppFoundry.
Includes:
  • Audio Playback Control
  • Intelligent Opt-Out Control
  • Advanced Analytics Reports
Try Free With AWS
Economy Plan
‍
$84,500
‍For 12 months*
‍
Ideal for contact centers handling 150,000 phone calls per month or less. 4c per additional phone call over 150,000/month
Includes additional tuning of Gyst parameters for additional CX and operational efficiency gains.

15‑min ROI sizing

Billed on your AWS invoice; eligible for EDP drawdown. Prefer Genesys? Assisted purchase via AppFoundry.
Includes:
  • Starter Plan Features
  • Full Product Support
  • All Future Upgrades
Essential Plan
‍
$156,500
‍For 12 months*
‍
Ideal for contact centers handling 300,000 phone calls per month or less. 3c per additional phone call over 300,000/month
Includes additional tuning of Gyst parameters for additional CX and operational efficiency gains.

15‑min ROI sizing

Billed on your AWS invoice; eligible for EDP drawdown. Prefer Genesys? Assisted purchase via AppFoundry.
Includes:
  • Starter Plan Features
  • Full Product Support
  • All Future Upgrades
Enterprise Plan
‍
$284,500
‍For 12 months*
‍
Ideal for contact centers handling up to 600,000 phone calls per month or less. Custom pricing available for over 600,000/month
Buy via AWS Marketplace
Request Private Offer
Includes additional tuning of Gyst parameters for additional CX and operational efficiency gains.

15‑min ROI sizing

Billed on your AWS invoice; eligible for EDP drawdown. Prefer Genesys? Assisted purchase via AppFoundry.
Includes:
  • Starter Plan Features
  • Full Product Support
  • All Future Upgrades
  • Quarterly Business Reviews
  • Product Advisory Council
* All pricing is per voice application. Multi-application and multi-year discounts available on request. Prices shown are for Gyst software only and exclude underlying platform usage (Amazon Connect minutes, telephony, LLM / Nova usage, etc.). Gyst works with Amazon Connect IVR, Lex bots, Nova Sonic / Bedrock-based agents, and other supported platforms via the same web API. Free Trial does not include setup services which can be performed by client or one of our trusted AWS partners.‍

Purchase this listing from Gyst directly in AWS Marketplace using your existing AWS account. Launch the preconfigured software in just a few clicks while AWS Marketplace handles billing, payments, and consolidated charges on your AWS invoice.
‍

RETURN ON INVESTMENT

Quantifiable Savings

Here's an excerpt from a client case study:

“The additional cost for a contact center handling 10,000 self-service calls per day would be:

$4 × (10,000 × 0.369) / 3.2 = $4,612 per day.

Put another way, replacing standard audio with Gyst’s speed-adjusted prompts in this voice application generates $1,683,380 in annual cost savings for the contact center.” Read more...
Every contact center and IVR / voicebot implementation is unique, but the economics are often similar. Gyst's Starter Plan lets you model your own volumes, handle times, and containment rates up front—so you know what your specific savings and benefits will be before you roll out.

‍


US businesses lose $35.3B annually in customer churn caused by avoidable CX issues (CallMiner)


Start Your POC Today

Prove Gyst’s cost savings and CX benefits with our Starter Plan

Every voice application and customer base is unique, which is why we’ve designed our Starter Plan as a proof-of-concept (POC) to show Gyst’s value in your environment. Under a strict NDA, we create a cloned version of your voice experience—whether it’s an Amazon Connect flow, a Lex or Nova / Bedrock-based voicebot, a Genesys Architect flow, or an equivalent design in Five9, Talkdesk, or another platform. We then enhance this cloned version with Gyst’s real-time tuning and analytics so you can see the impact firsthand.
To validate the benefits of Gyst, we run A/B tests during the POC, comparing key metrics such as call handle time, self-service rates, caller input errors, IVR and voicebot engagement, goal completion, and more. These tests provide clear evidence of the cost savings and CX improvements Gyst delivers, using your own callers and applications.

As highlighted in our Success Stories, customers typically see savings that far exceed the subscription cost of our technology. You’ll also receive a detailed analysis of how your current IVR and agentic-AI voice experiences perform today, and where Gyst can unlock additional automation, lower costs, and better customer experiences.
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COST TRANSPARENCY

Product upgrades and support included. Today. Tomorrow. Always.

At Gyst, we believe in complete cost transparency. Our pricing includes everything you need to start tuning IVR, voicebot, and agentic-AI calls and reducing contact center costs from day one.

It also covers the tools required to improve caller experiences in your voice channels, plus high-resolution, near real-time reports that show how containment, handle time, and caller effort are trending.

Product and feature upgrades are always included, so you automatically get new analytics, IVR controls, and LLM/agentic-AI capabilities as we release them—it’s all part of the package.
Get started with Gyst
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