Accelerate Customer Experience innovation and cut Contact Center costs

Leverage Gyst’s AI-powered voice technology to optimize IVR and voicebot performance, reduce costs, and deliver measurable results.


"I've never seen any other technology start producing results so quickly - a lot of bang for very low risk"
‍Bruce Balentine, Author, Speech Design Consultant.
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ADVANCED VOICE PERSONALIZATION

Increase call automation and reduce handle times with your existing voice platform

Gyst leverages machine learning, advanced algorithms, and generative AI to measure, analyze, and optimize the user experience for every caller in real time. Every interaction with your voicebot or IVR is enhanced through subtle, skill-based playback rate adjustments at each turn of the call flow.

Key Features of Gyst’s Advanced Voice Personalization:
  • Adaptive Playback Control - Dynamically adjusts audio speed at every conversation turn based on caller skills.
  • Intelligent Opt Out - Tracks caller progress and seamlessly transfers them to an agent or another channel before frustration builds.
  • Smart Modality Switching - Offers speech-only, touch-tone-only, or both options based on what works best for the caller.
  • Intelligent Timeout Control - Provides extra time for struggling callers to respond to voice prompts when needed.
  • Machine-Learned Audio Prompts - Provides additional audio instructions for callers struggling in the voice channel.
  • Machine-Learned Audio Playback - Slows down audio playback at interaction points where callers typically struggle.
  • Generative AI Prompts - Refines customer experience adjustments using advanced algorithms based on caller behavior and the calling environment.


"I am really impressed that a company has come up with this amazingly clever and meaningful product"
‍Maria Aretoulaki, PhD, Speech Scientist
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ADVANCED VOICE PERSONALIZATION

A web API that auto-personalizes your IVR and voicebots

‍The Gyst Web API specifications, along with complete documentation, are available on Postman, one of the most widely used platforms for testing and publishing web APIs, trusted by over 20 million developers worldwide.

The API supports simple response/requests via the HTTP GET method and offers more detailed and powerful features through HTTP POST. The best way to familiarize yourself with Gyst is by exploring our API collections, which are publicly available on Postman.


"This technology incorporates an exceedingly clever and intrinsically valuable idea."
Walter Rolandi, Ph.D., The Voice User Interface Company
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FOR AMAZON CONNECT

Gyst and Amazon Connect: Better Together

Gyst can seamlessly integrate with any voice platform, including Amazon Connect, by calling our web API from your existing voice applications. This small yet powerful API delivers all the benefits of Gyst’s advanced software algorithms and machine learning processes.

By implementing Gyst, you can quickly understand how your callers interact with your voice applications today and as you make seasonal or functional updates. Gyst dynamically guides and delivers the ideal CX parameters for each customer in real time, ensuring a personalized and optimized experience.

Key Benefits:

  • Platform Agnostic - Works with cloud, premise, or hybrid implementations.
  • Secure and Scalable - Designed for reliability and enterprise-grade performance.
  • Real-Time Optimization - Adjusts CX parameters dynamically for every caller.
  • Actionable Insights - Gain valuable analytics to improve call flows and customer satisfaction.
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