Instrument, validate, and optimize voice self-service

Gyst is a real-time voice API that helps IVR, IVA, and voicebot teams measure caller friction, tune live interactions, and validate CX changes without replacing their existing platform.


"I've never seen any other technology start producing results so quickly - a lot of bang for very low risk"
‍Bruce Balentine, Author, Speech Design Consultant.
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CONTROL & VALIDATION

Gyst Control Center: configure, test, and validate

‍Gyst plugs into existing IVR, IVA, voicebot, and contact-center platforms through simple HTTPS calls. The same API works alongside Amazon Connect, Google Cloud/Dialogflow, Five9, Genesys, Talkdesk, and other environments without storing caller profiles or requiring a platform replacement.

Gyst Control Center gives technical teams a practical admin layer for API testing, server checks, report access, deployment settings, and pre-production validation.

TURN-LEVEL REPORTING

Gyst Report Data: turn-level evidence, not aggregate-only reporting

‍Gyst Report Data shows what happened at each conversation turn: prompt performance, retries, errors, timeouts, transfers, containment, and caller-response patterns.

Teams can identify the specific nodes and paths creating friction, prioritize fixes, and validate whether changes improved the caller experience before broader rollout.

REAL-TIME CX OPTIMIZATION

Adapt caller experience while the call is live

Gyst CX uses caller behavior during each dialog turn to adjust playback speed, timeout behavior, prompt strategy, input modality, and opt-out handling in real time. The goal is to help existing IVR, IVA, and voicebot experiences respond more intelligently to caller behavior without forcing a rip-and-replace.

Key Gyst CX capabilities:
  • Adaptive Playback Control - Dynamically adjusts audio speed at every conversation turn based on caller skills.
  • Intelligent Opt Out - Tracks caller progress and seamlessly transfers them to an agent or another channel before frustration builds.
  • Smart Modality Switching - Offers speech-only, touch-tone-only, or both options based on what works best for the caller.
  • Intelligent Timeout Control - Provides extra time for struggling callers to respond to voice prompts when needed.
  • Machine-Learned Audio Prompts - Provides additional audio instructions for callers struggling in the voice channel.
  • Machine-Learned Audio Playback - Slows down audio playback at interaction points where callers typically struggle.
  • Generative AI Prompts - Refines customer experience adjustments using advanced algorithms based on caller behavior and the calling environment.


"I am really impressed that a company has come up with this amazingly clever and meaningful product"
‍Maria Aretoulaki, PhD, Speech Scientist
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WEB API INTEGRATION

Integrate with your existing voice stack

‍The Gyst Web API plugs into existing IVR, IVA, voicebot, and contact-center platforms through simple HTTPS calls. It can work alongside Amazon Connect, Google Cloud/Dialogflow, Five9, Genesys, Talkdesk, and other environments without storing caller profiles or requiring a platform replacement.

Developers can test Gyst with published API examples, HTTP calls, and certification workflows before production rollout. Gyst Control Center adds practical tools for configuration, API testing, server checks, report access, and deployment validation.


"This technology incorporates an exceedingly clever and intrinsically valuable idea."
Walter Rolandi, Ph.D., The Voice User Interface Company
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FOR AMAZON CONNECT

Gyst for Amazon Connect on AWS Marketplace

Gyst integrates with Amazon Connect flows through the same web API used across other voice self-service environments. It can work alongside Amazon Lex and Bedrock/Nova-based voice agents to add real-time tuning, behavioral analytics, and deployment validation without rewriting the full call-flow stack.

Gyst is available through AWS Marketplace as Gyst Analytics or Gyst CX, with managed SaaS and customer-hosted AMI deployment options. Teams can start with analytics-first visibility or move directly to real-time optimization depending on their operational goals.

Key Benefits:

  • Platform-agnostic implementation – Works with Amazon Connect today and other cloud, premise, or hybrid contact center platforms via the same web API.
  • Secure and Scalable - Designed for enterprise reliability, privacy-aware by design, and built on AWS.
  • Real-Time Optimization - Adjusts CX parameters (speed, timeouts, opt-out behavior) dynamically for every caller.
  • Actionable Insights - High-resolution analytics to pinpoint friction, compare IVR vs. agentic-AI journeys, and prioritize fixes.
View Pricing and Marketplace Options
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