AI optimization for voice self-service

Gyst is an AI optimization layer for IVR, IVA, and voicebot teams that helps measure caller friction, tune live interactions, and validate CX changes without replacing the platform they already use.


"I've never seen any other technology start producing results so quickly - a lot of bang for very low risk"
‍Bruce Balentine, Author, Speech Design Consultant.
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CONTROL & VALIDATION

Gyst Control Center: manage and validate AI optimization

‍Gyst adds an AI optimization layer to existing IVR, IVA, voicebot, and contact-center platforms through simple HTTPS calls. The same API works alongside Amazon Connect, Google Cloud/Dialogflow, Five9, Genesys, Talkdesk, and other environments without storing caller profiles or requiring a platform replacement.

Gyst Control Center gives technical teams a practical layer for managing AI optimization, accessing reports, validating deployments, and testing changes before production.

AI-POWERED TURN-LEVEL REPORTING

Gyst Report Data: AI-powered turn-level evidence

‍Gyst Report Data uses AI-powered turn-level reporting to show what happened at each conversation step, including prompt performance, retries, errors, timeouts, transfers, containment, and caller-response patterns.

Teams can use this AI-driven evidence to identify the specific nodes and paths creating friction, prioritize fixes, and validate whether changes improved the caller experience before broader rollout.

AI-POWERED REAL-TIME CX OPTIMIZATION

Use AI to adapt the caller experience while the call is live

Gyst CX uses AI to analyze caller behavior during each dialog turn and adjust playback speed, timeout behavior, prompt strategy, input modality, and opt-out handling in real time. The goal is to help existing IVR, IVA, and voicebot experiences respond more intelligently without forcing a rip-and-replace.

Key AI optimization capabilities:
  • AI-Adaptive Playback Control - Dynamically adjusts audio speed at every conversation turn based on caller skills.
  • AI-Guided Opt Out - Detects when a caller is struggling and helps move them to an agent or another channel before frustration builds
  • AI-Directed Modality Switching - Offers speech-only, touch-tone-only, or both options based on what works best for the caller.
  • AI-Adaptive Timeout Control - Gives callers more time to respond when the interaction shows they need it.
  • AI-Guided Audio Prompts - Provides additional audio instructions for callers struggling in the voice channel.
  • AI-Adaptive Audio Playback - Slows down audio playback at interaction points where callers typically struggle.
  • AI-Refined Prompting - Refines customer experience adjustments based on caller behavior and the calling environment.


"I am really impressed that a company has come up with this amazingly clever and meaningful product"
‍Maria Aretoulaki, PhD, Speech Scientist
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WEB API INTEGRATION

Integrate with your existing voice stack

‍The Gyst Web API adds an AI optimization layer to existing IVR, IVA, voicebot, and contact-center platforms through simple HTTPS calls. It works alongside Amazon Connect, Google Cloud/Dialogflow, Five9, Genesys, Talkdesk, and other environments without storing caller profiles or requiring a platform replacement.

Developers can test Gyst with published API examples, HTTP calls, and certification workflows before production rollout. Gyst Control Center provides practical tools to configure, test, and validate AI optimization before deployment.


"This technology incorporates an exceedingly clever and intrinsically valuable idea."
Walter Rolandi, Ph.D., The Voice User Interface Company
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FOR AMAZON CONNECT

AI optimization for Amazon Connect on AWS Marketplace

Gyst integrates with Amazon Connect flows through the same web API used across other voice self-service environments. It works alongside Amazon Lex and Bedrock/Nova-based voice agents to add AI optimization, behavioral analytics, and deployment validation without rewriting the full call-flow stack.

Gyst is available through AWS Marketplace as Gyst Analytics or Gyst CX, with managed SaaS options for faster pilots and customer-hosted AMI options for teams that require deployment in their own environment. Teams can start with analytics-first visibility or expand to real-time AI optimization based on their operational goals.

Key AI and deployment benefits:Key Benefits:

  • Platform-agnostic AI optimization  – Works with Amazon Connect today and other cloud, premise, or hybrid contact center platforms through the same web API.
  • Enterprise-ready AI deployment - Designed for enterprise reliability, privacy-aware operation, and scalable deployment on AWS.
  • Real-Time Optimization - Adjusts speed, timeouts, and opt-out behavior dynamically for each caller.
  • AI-powered insights - High-resolution analytics to pinpoint friction, compare IVR vs. agentic-AI journeys, and prioritize fixes.
View Pricing and Marketplace Options
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