The Gyst For Genesys integrations and data actions work for Genesys Cloud CX, Multicloud CX and Genesys DX.
Provisioning Gyst for use in your Genesys environment is easy via the Genesys Premium App setup process. This movie takes you step by step through that process.
Once provisioned in your Genesys Org, the Gyst Data Actions are accessible via Genesys Architect. The movie below shows how use Architect to add Gyst to a Genesys Cloud CX voice application that leverages an Amazon Lex V2 bot in its call flow.
If your in house developer resources are not available, we've made it easy for you to give Gyst a test drive all the same. For a nominal setup cost, we will have a member of our developer team implement Gyst for you and prove out the savings in A/B testing against your current performance metrics. This takes about 1 - 2 weeks and can usually be done using the existing contracts and volume agreements you have with Genesys.